Shipping policy

All ready stock items are dispatched within 2 to 5 business days (excluding weekends and public holidays) upon order confirmation. Please ensure that the full and correct address is accurate in your order. We will not be responsible in the event that the address provided is inaccurate or incomplete. Once dispatched, you will receive a shipping confirmation.

If there are preorder items in your order, your order will be shipped out when all your items are ready. If you wish to receive your ready stocks first, please cart them out separately. 

To facilitate a successful delivery, kindly ensure that you are (or a representative) is present at the delivery address to receive your package. If any subsequent delivery attempts are required, additional charges may be imposed by the delivery company.

Delivery within Singapore 

We offer free local courier for all orders within Singapore. Once your order is shipped out, it will take 2 to 5 business days to reach you.  

International Delivery 

We offer free standard international shipping to most countries. Simply include your address at checkout to view shipping rates. 

If you are unable to check out, please feel free to reach out to us at info@fennecfolk.com.

Once your order is shipped out,  it will take 3 to 21 business days to reach you, depending on where you are. This is an estimated date range and depends on the courier service. If you require expedited shipping, please feel free to reach out and we will be happy to assist. 

Do note that we will not be responsible for any import duties or taxes imposed. 

We look forward to serving you and wish you a happy shipping experience with Fennec Folk.